When trying to enter Dentrix/Easy Dental on a workstation, a window comes up that says, "Dentix/Easy Dental Version Check" with a message that says "Cannot Find Database". After clicking on the 'OK' button, the preferences window comes up.

1. Click on the 'Paths' tab
2. Note the first letter of the path under "Database Path". Click 'Cancel'. For example: If the path says: "S:\Data" the letter to note would be "S".

3. Close everything so that you are looking at just the desktop. Double click on the 'Network Neighborhood' or 'Network Places' icon (depending on which version of windows you are running).

4. Click on 'Entire Network', if you see an icon that looks like 3 computers connected together, double-click on it (proceed to step 6). If it says "Unable to browse the network" go to step 4a.

a. Close out of everything, click on 'Start' then 'Shutdown' or 'Turn Off' (again depending on the version of windows installed). Then click on the radio button that says 'Shutdown' and click 'OK' or click on 'Turn Off'.

b. When the computer shuts down completely, check to make sure that network cables are properly connected. A network cable typically looks like a telephone cable, just wider.

c. After the computer has been shutdown for at least 10 seconds and the cables have been checked, turn the computer back on. Wait for it to boot up into windows completely, to where you are looking at the desktop and it has finished loading.

d. Go into 'Network Neighborhood' or 'Network Places' again and click on 'Entire Network'. If you see an icon that looks like 3 computers go to step 6. If it says "Unable to browse the network" go to step e.

e. The workstation cannot see the other computers on the network, so we need to reboot the entire network. Shut down each of the workstations as done in Step 5a. Once they are completely off, shut down the server as well.

f. After the server is off, give it 10 seconds and turn it back on. Wait for it to boot up into Windows completely, to where you see the desktop and it has finished loading.

g. Turn on each of the workstations and let them boot into Windows completely as well.

h. Check 'Network Neighborhood' or 'Network Places'. If you click on 'Entire Network' and it shows the icon of the 3 computers connected, go to step 6. If it says "Unable to browse the network", go to step 4i.

i. At this point getting the workstation to see the other computers on the network may not be an easy task. It is recommended that you call a network technician to configure the network so that the workstation can communicate with the other computers on the network. Once that is accomplished Dentrix/Easy Dental can be set up to communicate with the other computers as well.

5. There should now be a list of all computers on the network. Double-click on the name of the Dentrix/Easy Dental server computer. (If you do not know which one is the server, refer to the troubleshooting Dentirx/Easy Dental FAQ entitled, "Determine The  Server")

6. From here you will see a list of shared resources on the server. There should a folder called 'C'. Right click on the 'C' folder and click on 'Map Network Drive'. Note: If you do not have a 'C' folder, contact  support.

7. It will bring up a window that will ask for a drive letter. Change the letter so that it matches the letter that we noted in step 2. Make sure that 'Reconnect at logon' is checked and click 'OK'

8. Close everything and go into Dentrix/Easy Dental as you normally do. It should open right up. If it does not open up, call Easy Dental Support.