Contacting Easy Dental Support

Before you call Dentrix/Easy Dental Support, we recommend you have certain information available to help the technician diagnose your problem. Please have all this information available, even though it may not be required for each call:

1. Computer Specifications: speed, amount of memory, hard drive size (you may want to tape this information on each monitor for quick reference)
2. If it's a printing issue, printer model and printer driver being used (found from the Reports toolbar | Practice Setup | Printer)
3. Exact error message, if there is one (Dentrix/Easy Dental error messages usually consist of two numbers, such as "4 52")
4. Whether the station you are on is a workstation or the server and/or print server
5. Have you restarted your computer and/or server and still received the same error?

Easy Dental Support is available from:
6am - 6pm, Monday - Thursday
6am - 5pm Friday
(all times MST)

Support by Phone: 1.800.593.2814

Dentrix Support is availble from:

6am - 6pm, Monday - Thrusday
6am -pm Friday
(All time MST)

Support byt Phone: 1-800-336-8749