E-ssential Networks is a partner and a distributor of 3CX IP PBX system solutions in the South Florida area . 3CX is a Windows based call management system which integrates with VOIP providers such as Cbeyond, Broadvox and Paetec. E-ssential Networks works very tighly with these providers to insure a flawless system integration.

Many VOIP providers offer business bundle solutions which include SIP Trunks(virtual call paths), Internet access, Fax-To-Email services, several private phone numbers or DIDs, Web and Email hosting etc. and typically install a digital T1 line at the customer's premises for a monthly fixed cost. They also include unlimitted local calls and a bundle of long distance minutes.

In cases when a business whishes to maintain its current ISP provider. They can still route their calls through a VOIP provider such as Broadvox and still implement a full fledge 3CX system and all its features. Furthermore, Broadvox will handle all calls and voice communication and the current ISP will continue to handle data communication and Internet access.

Our integration solutions include (but are not limitted to) Cisco, Aastra, Yealink, Snom, Panasonic equipment. New and existing businesses can reduce cost, improve call flow management and enhance their business image by utilizing features such Calling Groups, Call Queues, Call Parking And Pickup, Digital Assistants and Night Attendants. A VOIP solution can help organizations break the barriers of an antiquated PBX systems by using features such as Remote Extensions for satellite locations, Video and/or Tele-Conferencing and inter-office communication by "Bridging" multiple locations.

Some of the benefits of a VOIP system includes:

• Lower calling cost
• Utilization of the current data wiring infrastructure to connect hard phone sets
• Free phone software which can be used with wireless and/or bluethooth headsets
• Microsoft Outlook Integration
• Microsof Exchange Integration
• Voice and Email Integration
• Web based call management client
• Iphone and Android client
• Remote extension any where in the world
• Inter-office integration
• Video conferencing
• Wide choice of phone brand names and models
• Configurable scheduling system
• After hour call forwarding and redirection
• Automatic call redirection for unexpected service interruption and natural disasters

Who can benefit from a VOIP system?

• Business paying high data and communication bills
• Business with more then 4 or 5 analogue lines plus internet bills
• Business moving to a new location (high cost of rewiring and labor to relocate old system)
• Business replacing an old PBX system

Some of our customers include:

• R&R Dental
• Leon Dental Centers (Multi-locations)
• All Access Dental (Multi-locations)
• Artistic Smiles
• Smile Doctor
• HQDontics

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FAQs

Can we keep our current phone numbers if we move to a different carrier?

Yes, all phone companies have Phone Number Portability agreements which allow clients to keep their existing phone numbers and use them with any other phone carriers

What equipment and software do we need in order to deploy a VOIP PBX system?

You will need:

• A copy of 3CX software running in a Windows based computer
• Hard phone sets and/or 3CX software phone installed in your workstations or combination of both
• Ethernet network with Cat5e or Cat6
• A VOIP Provider (or VOIP Gateway if you keep using  your current analogue phone lines).

Most business use Hard phone sets

What is a VOIP Gateway?

A VOIP Gateway is a device that converts analogue phone lines to digital VOIP signal an vice versa. This maybe necessary if you are forced to continue using your current analogue physical lines.

Can we mix Analogue and SIP trunks at the same time ?

E-ssential Networks recommends SIP trunks for most implementation to reduce confusion and complexity. Analogue lines are only necessary for fax machines and analogue devices ( such as credit card and postage machines )

Do we need a separate server to run 3CX?

The short answer is no but we highly recommend running 3CX in a separate machine. This way,  if you restart your application server. The 3CX phone system will continue making and recieving phone calls.

What is a SIP trunk?

A SIP trunk is a virtual phone line that travels throught your ISP and the Internet so you can make and recieve phone calls. They compare to physical lines but rather then installing a physical wire they use the Internet as a method to reach IP PBX systems.

How many SIP trunks do we need?

That depends a how many concurrent calls a business expects to make and receive and any given time. Most small businesses can acomodate a good call flow with three to four SIP trunks?

Can we add more SIP trunk in the future?

Yes, you can continue to add more SIP trunks. You VOIP provider can provision as many SIP trunks as needed. Bear in mind that you must have the capacity or bandwidth to accomodate more SIP trunks

What kind of wiring infrastructure do our office need in order to connect our VOIP phones?

One of the benefits of using  VOIP Phones is that you can continue using your current computer data wiring. Most VOIP phone allow you to connect your computer and you phone at the same time. You can optionally add additional data points but in most cases is not necessary

Can we use our current ADSL connection to implement a VOIP PBX system?

In theory you can but it is not recommended. There are many variable that can affect a voice call and degrade call quality including lost calls. ADSL also lacks the upload bandwidth capability, security and voice prioritization that true VOIP carrier delivers.

What happen if my service is down or interupted due to a unpredictable circumstance?

Your VOIP provider can automatically route calls to another office or phone number

How does 3CX license its software?

You can obtain a free copy of 3CX from their web site and install it in any machine. In order to unlock all the business features you must purchase that fits your needs as discribed below:

How can E-ssential Networks help me implement or migrate to a VOIP system?

E-ssential Networks can assist you in purchasing, installing and configuring your IP PBX system, VOIP phones and SIP trunks. We can help you creating a call flow that fits your business needs. Some of the features that we can help you implement are:

• Call and Pickup Groups
• Call Queues
• Night Attendants
• Digital Receptionists
• Multiple Office Bridges
• In-And-Out Office Schedules
• Call Routing
• Remote Extension Configuration
• Data Wiring

Please call us at 305-652-0645 for more information